The Process
How It Works
Simple, transparent, and designed around your convenience — from first call to finished repair
4 Easy Steps
Your Repair, Start to Finish
1
Call, Text, or Request Online
Reach out by phone, email, or text — whichever is easiest for you. Nikki, our dedicated scheduling coordinator, handles all incoming requests and will get back to you promptly to find a time that works.
- Call or text us at (719) 494-1588
- Email nikki@servicefirstappliance.com
- Fill out our online service request form
- Let us know your appliance type and what’s happening
2
We Come to You
One of our certified technicians — Phil, Mark, or Mitch — arrives at your home at the scheduled time. We serve all metro Colorado Springs, Manitou Springs, Monument, Black Forest, Palmer Lake, and east to Peyton Highway.
- We arrive promptly and treat your home with respect
- No need to haul your appliance anywhere — we come to you
- Nikki will communicate the appointment window clearly in advance
- We cover all of metro Colorado Springs and surrounding areas
3
Diagnosis & Upfront Quote
Our technician thoroughly diagnoses the problem and explains exactly what’s wrong in plain language. You’ll receive an honest, upfront quote before any repair work begins. No surprises. No inflated estimates.
- Clear diagnosis explained without technical jargon
- Written quote before any work begins
- If repair isn’t worth it, we’ll tell you honestly
- Military discount applied at this stage if applicable
4
Repair, Warranty & Done
Once you approve the quote, we complete the repair using quality parts and 40+ years of expertise. Every repair is backed by our 90-day parts and labor warranty. A lifetime warranty on parts is also available for additional peace of mind.
- Quality parts and expert craftsmanship
- 90-day parts & labor warranty on every repair
- Lifetime warranty on parts available for extra charge
- We accept cash, check, Visa, Mastercard, Discover, and AmEx
Before & After Your Visit
What to Expect
Responsive Scheduling
Nikki typically responds quickly to all service requests. She’ll work with your schedule and give you a clear appointment window so you’re never left guessing.
Certified Technicians Only
Every tech who enters your home is certified and experienced. Phil has 40+ years in the trade. Mark and Mitch are fully certified and thoroughly vetted.
Plain-Language Communication
We explain the problem and the fix in plain English — not technical jargon. You’ll always know what’s happening and why before any work begins.
Respect for Your Home
We treat your home like our own. We clean up after ourselves, keep disruption minimal, and make sure the appliance area is left in good order.
Quality Parts
We source quality replacement parts — not cheap knock-offs. That’s part of how we’re able to back every repair with a 90-day warranty.
Same-Day or Next-Day Service
We aim to respond and schedule as quickly as possible. Many customers are able to get service the same day or the following day depending on availability.
Our Policies
Warranties, Discounts & Payment
90-Day Warranty
Every repair performed by Service First Appliance Repair is backed by a 90-day parts and labor warranty. If anything related to the repair fails within that window, we’ll come back and make it right at no charge.
Lifetime Parts Warranty
Want extra peace of mind? We offer a lifetime warranty on parts for an additional charge. Ask about this option when we provide your repair quote — it’s a great choice for appliances you plan to keep long-term.
Military Discount
We offer a 10% discount on labor for all active-duty and retired military personnel. It’s our small way of saying thank you for your service. Please mention your military status when scheduling.
Rental Property Policy
Please note: warranties and military discounts do not apply to rental properties. Standard repair rates apply to all rental property calls.
Payment Options
We Accept All Major Payment Methods
Payment is due at the time of service. We accept the following payment methods — please have your preferred method ready when our technician completes the repair.
Cash
Check
Visa
Mastercard
Discover
AmEx
Common Questions
Frequently Asked Questions
What appliances do you repair?
We repair refrigerators, dishwashers, ranges, ovens, washers, dryers, and garbage compactors. We service virtually all major brands — gas and electric. If you’re unsure whether we handle your appliance, just call and ask.
What areas do you serve?
We serve all metro Colorado Springs, Manitou Springs, Black Forest, Monument, and Palmer Lake to County Line Road, and east to Peyton Highway. If you’re unsure whether you’re in our service area, give us a call and we’ll let you know.
Do you charge a diagnostic fee?
Please call us directly at (719) 494-1588 and we’ll walk you through our current service call and diagnostic fee structure. Nikki can answer this question and provide any other pricing information you need before booking.
How long does a typical repair take?
Many repairs are completed in a single visit, often in under an hour. More complex jobs or repairs requiring special-order parts may require a return visit. We’ll be upfront about timing when we diagnose the problem so you always know what to expect.
Is it worth repairing my appliance or should I replace it?
That depends on the age of the appliance, the cost of repair vs. replacement, and your situation. We’ll always give you an honest assessment — if a repair doesn’t make financial sense, we’ll tell you. We’re not here to take your money on a repair that won’t last.
What forms of payment do you accept?
We accept cash, personal check, Visa, Mastercard, Discover, and American Express. Payment is due at the time of service. Please have your preferred payment method available when the technician completes the job.
How does the military discount work?
Active-duty and retired military personnel receive 10% off labor on all repairs. Simply mention your military status when scheduling your appointment or when the technician arrives. Please note this discount does not apply to rental properties.
What does the 90-day warranty cover?
Our standard 90-day warranty covers both parts and labor on the specific repair performed. If the same issue recurs within 90 days due to the repair or parts, we’ll return and fix it at no additional charge. Warranties do not apply to rental properties. A lifetime warranty on parts is also available at an additional cost — ask us about this option.
How do I schedule service?
The easiest way is to call or text us at (719) 494-1588 or email nikki@servicefirstappliance.com. You can also fill out our online service request form on the homepage. Let us know your appliance, what’s happening, and your preferred contact method — phone, text, or email — and we’ll take it from there.
Ready to Get Started?
Call, text, or request service online. Nikki will get you scheduled fast — and our certified technicians will take care of the rest.