Our Story
About Service First
Family-built, community-rooted — repairing Colorado Springs appliances since 2010
Years Exp
Meet the Owner
Phil Steiber
“I got into this business because I genuinely love fixing things — and because homeowners deserved better than what they were getting.”
Phil Steiber has been repairing appliances since 1983. What started as a hands-on passion became a lifelong calling. Over the course of four decades, Phil developed expertise across virtually every major appliance brand and model on the market — gas, electric, old, new, simple, and complex.
In August 2010, Phil officially founded Service First Appliance Repair in Colorado Springs. His philosophy was simple: show up on time, be honest about what’s needed, do the job right, and stand behind your work. That philosophy earned Service First a BBB A+ accreditation within just one year of opening.
Today, Phil still works in the field alongside his team of certified technicians. He believes that an owner who stays close to the work is an owner who keeps quality high. When Phil sends a technician to your home, it’s because he trusts that person completely — because he trained them himself.
1983
2010
A+
90
The People Behind the Work
Our Team
Every member of our team was carefully chosen. We’re small by design — it keeps quality high and accountability real.
Phil Steiber
Owner & Lead Technician
In the trade since 1983 · Founded 2010
Phil brings over 40 years of hands-on appliance repair experience. He founded Service First to set a new standard for honesty and quality in the Colorado Springs market. Still active in the field every week.
Nikki
Scheduling & Customer Contact
Joined 2017
Nikki is your first point of contact and the heart of our scheduling operation. She ensures every customer gets a timely appointment, clear communication, and knows exactly what to expect before we arrive. Reach her at nikki@servicefirstappliance.com.
Mark
Certified Technician
Joined 2017
Mark is a certified appliance repair technician with years of field experience. Customers consistently praise his punctuality, clear explanations, and thorough approach. He treats every repair like it’s his own appliance.
Mitch
Certified Technician
Joined 2020
Mitch joined our team in 2020 and quickly became a customer favorite. Certified and highly skilled, he handles everything from washing machines to gas ranges with the same careful, professional approach that defines Service First.
Our History
From 1983 to Today
1983
Phil Steiber Begins His Career in Appliance Repair
2010
Service First Appliance Repair Founded — Colorado Springs, CO
2011
BBB A+ Accreditation Earned
2017
Nikki & Mark Join the Team
2020
Mitch Joins as Certified Technician
TODAY
Still Serving Colorado Springs — Stronger Than Ever
What We Stand For
Our Core Values
Honesty First
Quality Craftsmanship
Community Roots
Respect for Service
Reliable & On Time
